Refund policy

All sales are final. We do not provide any cash refunds under any circumstances. Only replacements or exchanges are offered as per the policy below.

• The item(s) must be faulty, damaged, or defective at the time of delivery.

• The item(s) must match the original specifications of the product. If the delivered product is found to be different from what was originally purchased, you may request an exchange.

• You must notify us within 7 days of delivery by emailing us at az.acces@gmail.com or contacting us via WhatsApp at 0342-5266639.

• In case of a defective, faulty, or damaged item, a replacement will be sent. You are required to provide clear photographic evidence of the defective item via email or WhatsApp within 7 days of purchase before any claim can be processed.

• The replacement product will be sent, and the original product must be returned to the same delivery rider. A replacement handling fee of PKR 550 will be charged for every exchange.

• If a discount or promotional code was applied during the original purchase, it cannot be reused for the exchanged item. All exchanges will be processed at the original invoice value, and no promotional codes will be reissued.

• There are certain scenarios where we will be unable to support returns or exchanges, including but not limited to:

  • Exchange requests made after the specified 7-day period

  • Products that have been used, worn, or damaged after delivery

  • Products that have been tampered with or altered in any way